Evaluasi Usability pada Aplikasi OVO Menggunakan Metode System Usability Scale (SUS)

In the current era of globalization, information technology is developing very rapidly. On other hand, during this pandemic due to impact COVID-19, Fintech also widely used, especially OVO application and plays an important role in reducing amount spread COVID-19 virus because we don't have direct physical contact. Based on Neurosensum's research, he presented results digital research with a special study focusing use e-wallets as transaction medium for 1,000 active e-commerce user respondents productive age (19-45 years) simultaneously 8 major cities Indonesia November 2020 - January 2021. The stated that occupies 2nd place highest market penetration most promotions, has lowest rating Google Playstore 4.0. when compared fintech applications. data from Playstore, experienced decrease frequent errors, so many users submitted complaints reviews such regarding limits, feature limitations, slow performance application. Complaints by tend point quality service systems Even though higher services provided will significantly affect level satisfaction. study, evaluation was carried out using SUS method, namely measure feasibility user's side can be useful properly address needs. And based testing been processed, average usability value gets score 69.23. This shows already OK category where more than equal 68, which means it still generally acceptable but several improvements increasing better features runs smoothly. improve appearance interface easier understand new increases good